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  • The Impact of Social Business Process Management on Policy-making in e-Government

    Gong, Yiwei; Janssen, Marijn (AIS Electronic Library (AISeL), 2017-01-04)
    The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new devel-opment of social BPM is expected to provide bene-fits like flexibility for knowledge-intensive pro-cesses, like policy-making. The goal of this paper is to understand the impact of social BPM on poli-cy-making. We first present a literature survey showing that social BPM is a new and emerging research area and limited attention has been giv-en to social BPM in e-government. The literature reviews showed a lack of empirical research into the accomplished benefits of social BPM. To bridge this gap, a comprehensive case study in a Dutch government social BPM platform was con-ducted. While not all the benefits suggested in the literature were identified in the case study, nega-tive impact of social BPM were also found. A ten-sion was found between accomplishing flexibility and accountability and user efficiency.
  • Public-Private Collaboration in the Emergence of a National Electronic Identification Policy: The Case of NemID in Denmark

    Medaglia, Rony; Hedman, Jonas; Eaton, Ben (AIS Electronic Library (AISeL), 2017-01-04)
    Governments envisioning large-scale national e-government policies increasingly draw on collaboration with private actors, yet the relationship between dynamics and outcomes of public-private partnership (PPP) is still unclear. The involvement of the banking sector in the emergence of a national electronic identification (e-ID) in Denmark is a case in point. Drawing on an analysis of primary and secondary data, we adopt the theoretical lens of collective action to investigate how transformations over time in the convergence of interests, the interdependence of resources, and the alignment of governance models between government and the banking sector shaped the emergence of the Danish national e-ID. We propose a process model to conceptualize paths towards the emergence of public-private collaboration for digital information infrastructure – a common good. \
  • A REVIEW OF THE LITERATURE ON APPLICATIONS OF TEXT MINING IN POLICY MAKING

    Ngai, E. W. T.; Lee, P.T.Y. (AIS Electronic Library (AISeL), 2016-06-26)
    Despite the increasing importance of using text mining and social media technologies in policy-making, an in-depth literature review on this area has yet to be conducted. In this paper, we develop a conceptual framework and review 55 articles related to the development of text mining applications for policy-making. The conceptual framework provides a concise illustration of the stages of policy-making involved in the applications, how applications support policy decision making and alleviate the bounded rationality of decision makers and who benefits from the applications.The literature review aims to facilitate knowledge accumulation concerning text mining applications for policy-making and serves as a guide for future research.
  • A review of the literature on applications of text mining in policy making

    Ngai, EWT; Lee, PTY (Pacific Asia Conference on Information Systems, 2017-05-22)
    20th Pacific Asia Conference on Information Systems, PACIS 2016, Taiwan, 27 June - 1 July 2016
  • E-government security in developing countries : a managerial conceptual framework

    Brown, K; Beach, S; Mandell, M; Furneaux, C; Alfawaz, Salahuddin; May, Lauren; Mohannak, Kavoos (Queensland University of Technology, 2008)
    E-government security is considered one of the crucial factors for achieving an advanced stage of e-government. As the number of e-government services introduced to the user increases, a higher level of e-government security is required. This paper firstly presents a review of ICT management in the public sector, information security management and e-government in recent literature by focusing on issues and trends in developing countries. The paper then proposes a conceptual framework for e-government security management within the context of developing countries.. The framework addresses relevant variables from security, cultural, managerial and organizational perspectives. This paper contributes to the e-government literature by establishing an analytical framework for understanding, clarification and investigation of the management issues involved in improving e-government security in technologically-developing countries. This is an issue which has not yet been widely addressed in the open literature.

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