The Problem of Staff Retention - Officers' Retention in The Salvation Army
AbstractThe purpose of this study is to examine some factors that have influenced officers’ decisions and their employment at The Salvation Army in Finland. Based on the literature and previous research, both employee and organizational factors are taken into account. Data was collected by means of a questionnaire that was sent to ex-officers, in hard-copy, during the first quarter of 2010. The study sample consisted of 19 ex-officers from The Salvation Army in Finland (which is a Christian non-profit organization). The results show that if The Salvation Army (TSA) wants to retain its officers, it is important to take into account the officer as a whole. There must be a balance between what is expected and what the officer can do. The first 10 years are shown to be the most critical in the life of the officer. A limitation of this study is that factors are measured through the perceptions of employees. Since the events took place such a long time ago, the subjects might have given their answers based on their feeling or they might have answered the questions in a socially appropriate way. Another limitation is that the questionnaire was voluntarily completed by the respondents; the researcher had therefore no information about the non-respondents. The paper focuses on the factors influencing officers’ retention in TSA in Finland.