Product Literature with Annotation and Analysis Tools - Customer Education using Learning Kits
AbstractEducational research into self-regulated learning and its associated software tools may have implications for customer support practices in the business world. Software developed for student self-regulated e-learning, could be used for informal customer training. Product information available in a shared document can be annotated, indexed, and visualized by concept maps. This paper describes how such software could be used to sustain and evolve communities of practice. Keywords: e-learning, customer education, customer training, self regulated learning, informal learning, communities of practice.