Determining organizational information needs: the Critical Success Factors approach.
KeywordsBibliography. Library science. Information resources
DOAJ:Library and Information Science
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AbstractReports on a series of investigations in the UK and Finland, in both academic and business institutions. The Critical Success Factors approach is defined and explored as a means of determining the information needs of organizations, rather than of individuals. Concludes that such use is appropriate and productive, enabling the identification of types of information that may aid the organization in its strategic policy making to achieve competitive advantage.