E-Health Services and Their Requirements Evaluation Elektroninės sveikatos paslaugos ir jų poreikio vertinimas

Abstract

<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="line-height: 115%; font-family: "Verdana","sans-serif"; font-size: 9pt;">E-health could be defined as the use of modern information technologies within the health care facilities in order to better satisfy expectations and needs of the patients, medical staff and administration. As the research shows economic profits exceed investments in the e-health three times. Studies in Lithuania in December of 2008 show that only 38 % of the country hospitals have online WebPages. Only large hospitals located in the major Lithuanian cities have internet sites. Situation within the outpatient facilities is even worse. Only 12 % of these health care facilities had online services offered to the public according to the survey completed at the end of 2008. There is insufficient focus for doctors’ advices and not enough links to other websites. Additionally, many sites do not contain information about career opportunities within a facility. Finally, online sites lack such information as the institution’s service charges or their implementation for various projects. Only a few hospitals have an online registra-tion feature and very few provide work hours. Outpatient service facilities do not reflect the institution’s activities adequately. None of the outpatient service facilities provide business reports; there is no information about their participation in the international projects. Only four WebPages contain sections providing the career opportunities for the office and a list of new doctor positions available. By the comparison of the Webpages of polyclinics and health care facilities one can indicate that polyclinic facilities have better online pages. Most of the health care consumers would use the Internet to find out such information as the doctor’s qualifications and work experience, information about main diseases and their symptoms, the medications and their side effects, tips on healthy lifestyle, as well as utilize registration to a specialist feature. Most of the respondents surveyed also indicated that there should be more information about health care services and their prices, institution’s medical equipment and devices as well as their methods of treatment. The best practice for the e-Health website is classifying it into four groups: information on the health care institution, information relating to the services provided, information on the medical staff working in the office, other information. 48 % of the respondents were not familiar with the online registration possibility, and 74 % of survey participants would like to use the feature. Only 13 % of the respondents knew that they could fill prescription online and only 10 % were aware of the electronic medical record. All of this leads to the conclusion that Lithuanian consumers lack information about the e-health.</span></p><p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="line-height: 115%; font-family: "Verdana","sans-serif"; font-size: 9pt;"><strong>Keywords:</strong> e-health, health care, services.</span></p><br><p class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"><span style="font-family: Times New Roman;"><span style="font-size: 10pt; mso-fareast-language: EN-US;">Praėjusio amžiaus pabaigoje vienos iš sparčiausiai besivystančių technologijų buvo susijusios su informacijos rinkimu, saugojimu ir sklaida. Šių technologijų plėtrai ir taikomumui didžiausią įtaką turėjo internetas. Nors ekonomistai skelbia, kad informacinė visuomenė Lietuvoje ir pasaulyje susiformavo jau praėjusio amžiaus pabaigoje, informacinių technologijų taikymas kai kuriose srityse, tokiose kaip sveikatos priežiūra, pradėtas ne taip jau ir seniai. Sveikatos priežiūra internete yra kur kas mažiau išplėtota nei tradicinė, kurios raida vyko pastaruosius kelis amžius. Sveikatos priežiūros internete plėtros atžvilgiu buvo pareikšta daug skeptiškų minčių, pirmiausia dėl permainų baimės, sveikatos priežiūros darbuotojų pasipriešinimo, pacientų rūpesčių, susijusių su duomenų privatumu ir saugumu. Nepaisant to, sunku būtų įsivaizduoti šiuolaikinę sveikatos priežiūrą be modernių informacinių ir komunikacinių technologijų. Pagrindinė tyrimo </span><span style="font-size: 10pt; mso-fareast-font-family: TimesNewRomanPS-ItalicMT; mso-fareast-language: EN-US; mso-bidi-font-style: italic;">problema</span><span style="font-size: 10pt; mso-fareast-language: EN-US;">: mokslinėje literatūroje pakanka informacijos apie elektroninės sveikatos (e. sveikatos) paslaugų teigiamą poveikį teikiamų paslaugų kokybei, prieinamumui, konkurencijos tarp paslaugų teikėjų didinimui, tačiau Lietuvoje dar niekas nemėgino įvertinti e. paslaugų (tiksliau, to, ką mes galėtume joms priskirti) realios apimties ir jų poreikio. </span><span style="font-size: 10pt; mso-fareast-font-family: TimesNewRomanPS-ItalicMT; mso-fareast-language: EN-US; mso-bidi-font-style: italic;">Tyrimo tikslas </span><span style="font-size: 10pt; mso-fareast-language: EN-US;">– įvertinti informacinių technologijų naudojimą Lietuvos sveikatos priežiūros paslaugų rinkoje ir įvertinti e. sveikatos paslaugų poreikį.</span></span></p><p class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"><span style="font-family: Times New Roman;"><span class="hps"><span style="color: black; font-size: 10pt;"></span></span></span></p><p class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"><span style="font-family: Times New Roman;"><span class="hps"><strong style="mso-bidi-font-weight: normal;"><span style="color: black; font-size: 10pt;">Raktiniai žodžiai: </span></strong></span><span class="hps"><span style="color: black; font-size: 10pt;">e. sveikata, sveikatos priežiūra, paslaugos.</span></span></span></p><p> </p>