Effective Diagnosis in Organisation Change Management

Abstract

Organisations are part of interactive and dynamic environments and modern organisations face considerable pressure to meet or exceed customer/ beneficiary’s and stakeholders’ expectations. The key to establishing effective change and transformation in organisations lies in the early stages of assessment and diagnosis: if diagnosis is wrong, treatment will be ineffective. An organisation development programme should be based on a sound analysis of relevant data about the problem situation, and during the diagnosis process, it is important to look at both the environment and organisation. The OD practitioner’s choice of a certain diagnosis method or model or a combination of methods depends on the context, type of problem and organisation.