Measuring Performance of Islamic Higher Education Institution as Public Service Agencies Using Balanced Scorecard (BSc) in Syaria Perspective
AbstractThe aim of this research is to measure the performance of Islamic higher education institution as Public Service Agency using Balanced Scorecard (BSc) in Syaria Perspective. This research used qualitative descriptive approach. Data was analyzed in The State Islamic University of Maliki Malang (UIN Maliki Malang) Indonesia by two steps of analysis, first by integrating the BSc in Islamic perspectives which consist of: ) Syaria Financial Perspective (SFP); 2) Syaria Customers Perspective (SCP); 3) Syaria Internal Business Process Perspective (SIBPP) and 4) Syaria Learning and Growth Perspective (SLGP), and second by measuring those integrating perspectives. The result shows that the total score of BSc is 85,68 which drown in dashboard BSc slightly in the dark green area, which is indicate good performance. Result from three perspectives, those are SCP; SIBPP and SLGP shows that the realization beyond the target, which mean the institution performance is well achieving stakeholder and employee satisfaction. Unfortunately from SFP shows that the realization under the target that caused by the financial cash flow dominantly using convensional banking institutions.
Meldona, Meldona and Segaf, Segaf (2015) Measuring Performance of Islamic Higher Education Institution as Public Service Agencies Using Balanced Scorecard (BSc) in Syaria Perspective. Australian Journal of Basic and Applied Sciences, 9 (7). pp. 117-120. ISSN 1991-8178