AbstractThe paper presents importance of development and implementation of appropriate key performance indicators (KPIs) at universities in order to make preconditions for better strategic management of these institutions. Strategic management of the modern universities is based on vision, mission, defined strategy and strategic goals. But after defining the main strategic goals, the universities need indicators to enable monitoring of their implementation. Therefore, universities have enormous obligation to collect, access and analyze data on their key performance indicators. Today, that is almost impossible without quality IT support. Through Tempus project SHEQA public universities in B&H developed and implemented USKPI (University System of KPI) software that provides a simple and fast method of data collection, calculation and presentation of key performance indicators necessary for the efficient management of the University. Continuous monitoring and analysis of KPI creates a basis not only for strategic planning and management of higher education institutions, but also for accreditation, evaluation, tactical planning, enrolment procedures and so on.
Key performance indicators, KPI software, strategic management