• English
    • français
    • Deutsch
    • español
    • português (Brasil)
    • Bahasa Indonesia
    • русский
    • العربية
    • 中文
  • English 
    • English
    • français
    • Deutsch
    • español
    • português (Brasil)
    • Bahasa Indonesia
    • русский
    • العربية
    • 中文
  • Login
View Item 
  •   Home
  • OAI Data Pool
  • OAI Harvested Content
  • View Item
  •   Home
  • OAI Data Pool
  • OAI Harvested Content
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Browse

All of the LibraryCommunitiesPublication DateTitlesSubjectsAuthorsThis CollectionPublication DateTitlesSubjectsAuthorsProfilesView

My Account

Login

The Library

AboutNew SubmissionSubmission GuideSearch GuideRepository PolicyContact

Statistics

Most Popular ItemsStatistics by CountryMost Popular Authors

Quality gap of family health care services in Kashan health centers: an Iranian viewpoint

  • CSV
  • RefMan
  • EndNote
  • BibTex
  • RefWorks
Author(s)
Sabahi Bidgoli, Mohammad
Kebriaei, Ali
Moosavi, Sayed Gholamabas
Keywords
Sociology & anthropology
Soziologie, Anthropologie
Medizinsoziologie
Medical Sociology
quality
perception
Iran
health care
expectation
public health services
woman
management
family
health
patient
Gesundheit
Erwartung
Iran
Management
Wahrnehmung
Frau
Familie
Gesundheitsversorgung
Qualität
Gesundheitsdienst
Patient
10200
Show allShow less

Full record
Show full item record
URI
http://hdl.handle.net/20.500.12424/2611453
Online Access
http://www.scipress.com/ILSHS.70.14.pdf
https://www.ssoar.info/ssoar/handle/document/55697
https://doi.org/10.18052/www.scipress.com/ILSHS.70.14
Abstract
Patients' viewpoints are commonly used to assess quality of care in diverse healthcare organizations. This permits managerial decisions to be made based on knowledge rather than conjecture. The purpose of the current study is to investigate quality gap of family health care through measuring differences between clients' perceptions and expectations at Kashan city health centers in Iran.Methodology: A cross-sectional design was applied in 2013. The study sample was composed of 384 women clients of family health services randomly selected from Kashan city health centers. The SERVQUAL questionnaire was used for data collection. Service quality gap was measured by computing the difference between the rating respondents assign to expectations and perceptions statements. For pair wise comparison of the expectations and perceptions the Wilcoxon Signed Rank test was used. Internal consistency of the scale was confirmed with Cronbach's Alpha coefficients (.81 for expectations and .84 for perceptions).Findings: In all dimensions of the services a significant (P<0.001) negative quality gap was observed. The maximum quality gap was in the tangibility (-0.60±0.37) and the minimum one was in the responsiveness (-0.41±0.31) dimension. The findings of the research demonstrated that there was negative gap between clients' expectations and perceptions in all dimensions of the services. Thus, family health care managers should apply improvements in all five dimensions of the services.
Date
2018-02-02
Type
journal article
Identifier
oai:gesis.izsoz.de:document/55697
2300-2697
http://www.scipress.com/ILSHS.70.14.pdf
https://www.ssoar.info/ssoar/handle/document/55697
https://doi.org/10.18052/www.scipress.com/ILSHS.70.14
Copyright/License
Creative Commons - Attribution 4.0
Collections
OAI Harvested Content

entitlement

 

Related items

Showing items related by title, author, creator and subject.

  • Thumbnail

    Good Practices in Health Financing : Lessons from Reforms in Low and Middle-Income Countries

    Waters, Hugh R.; Schieber, George J.; Gottret, Pablo (Washington, DC : World Bank, 2012-05-25)
    This volume focuses on nine countries that have completed, or are well along in the process of carrying out, major health financing reforms. These countries have significantly expanded their people's health care coverage or maintained such coverage after prolonged political or economic shocks. In doing so, this report seeks to expand the evidence base on good performance in health financing reforms in low- and middle-income countries. The countries chosen for the study were Chile, Colombia, Costa Rica, Estonia, the Kyrgyz Republic, Sri Lanka, Thailand, Tunisia, and Vietnam. With health at the center of global development policy on humanitarian as well as economic and health security grounds, the international community and developing countries are closely focused on scaling up health systems to meet the Millennium Development Goals (MDGs), improving financial protection, and ensuring long-term financing to sustain these gains. With the scaling up of aid, both donors and countries have come to realize that money alone cannot buy health gains or prevent impoverishment due to catastrophic medical bills. This realization has sent policy makers looking for reliable evidence about what works and what does not, but they have found little to guide their search.
  • Thumbnail

    Better Outcomes through Health Reforms in the Russian Federation : The Challenge in 2008 and Beyond

    Marquez, Patricio V. (World Bank, Washington, DC, 2008-02)
    The purpose of this discussion paper is
 to discuss selected health challenges in the Russian
 Federation, focusing on outcomes, expenditures and options
 for policy and institutional reforms in the health care
 system. The areas covered in the paper draw on recent
 studies and reports, and take into account lessons derived
 from the implementation of the World Bank-funded Health
 Reform Implementation Project (HRIP) at the federal level
 and in the Chuvash Republic and the Voronezh Oblast-the
 pilot regions of the project, over the 2005-2007 period.
  • Thumbnail

    Who pays? Out-of-Pocket Health Spending and Equity Implications in the Middle East and North Africa

    Elgazzar, Heba; Arfa, Chokri; Salti, Nisreen; Majbouri, Mehdi; Salehi-Isfahani, Djavad; Raad, Firas; Chaaban, Jad; Fesharaki, Sanaz; Mataria, Awad (World Bank, Washington, DC, 2013-05-29)
    Ensuring affordable, effective health care and financial protection against the adverse effects of household out-of-pocket (OOP) health expenditures represents an important policy objective in most countries, yet relatively little evidence exists regarding patterns and implications of household health expenditures in the Middle East and North Africa (MENA) region. This paper examines the scope of out-of-pocket expenditures and their implications on living standards and policy reforms in six MENA countries including Yemen, the West Bank and Gaza, Egypt, Iran, Tunisia, and Lebanon. Results show that OOP payments represent a relatively high share of total national health care financing at 49 percent on average in the MENA region as of 2006. Households pay an average of 6 percent of their total household expenditure on health. Most of this OOP is spent on medications, doctor visits and diagnostic services. Lower-income and rural households generally face greater financial risk; yet this is reversed where private health services are utilized and paid for more frequently by higher-income groups. 7 to 13 percent of households face particularly high OOP payments, or catastrophic expenditures equal to at least 10 percent of household spending. Poverty rates tend to increase by up to 20 percent after health care spending is accounted for. Results are discussed in light of ongoing policy efforts to strengthen social protection for health care.
DSpace software (copyright © 2002 - 2022)  DuraSpace
Quick Guide | Contact Us
Open Repository is a service operated by 
Atmire NV
 

Export search results

The export option will allow you to export the current search results of the entered query to a file. Different formats are available for download. To export the items, click on the button corresponding with the preferred download format.

By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.

To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.