• English
    • français
    • Deutsch
    • español
    • português (Brasil)
    • Bahasa Indonesia
    • русский
    • العربية
    • 中文
  • English 
    • English
    • français
    • Deutsch
    • español
    • português (Brasil)
    • Bahasa Indonesia
    • русский
    • العربية
    • 中文
  • Login
View Item 
  •   Home
  • Ethics collections
  • Business Ethics
  • View Item
  •   Home
  • Ethics collections
  • Business Ethics
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Browse

All of the LibraryCommunitiesPublication DateTitlesSubjectsAuthorsThis CollectionPublication DateTitlesSubjectsAuthorsProfilesView

My Account

LoginRegister

The Library

AboutNew SubmissionSubmission GuideSearch GuideRepository PolicyContact

Impact of quality and environmental investment on business competitiveness and profitability: The case of travel agencies

  • CSV
  • RefMan
  • EndNote
  • BibTex
  • RefWorks
Author(s)
Bagur, Llorenç
Perramon, Jordi
Amat, Oriol
Contributor(s)
Universitat Pompeu Fabra. Departament d'Economia i Empresa
Keywords
Finance and Accounting
quality management
environmental management
firm performance and travel agencies.

Full record
Show full item record
URI
http://hdl.handle.net/20.500.12424/307134
Online Access
http://hdl.handle.net/10230/20929
Abstract
Few studies have examined the combined effect of implementing quality and environmental management within the service sector. This void is more evident if we focus on segments in which small businesses predominate and even more so if we look for highly competitive sectors that are very variable and that have high business mortality. After analysing 198 surveys of Spanish travel agency managers using structural equations, it can be concluded that practices of quality management have a significant direct impact on business competitiveness but not on this business's financial results, at least directly. However, there is a significant relationship between environmental management practices and economic benefits. This article suggests that commitment to quality and the environment can allow small businesses in the service sector to have a competitive advantage that will separate surviving and ceased operations, particularly in sectors that are rapidly evolving and highly competitive.
Date
2013-07-16
Type
info:eu-repo/semantics/workingPaper
Identifier
oai:recercat.cat:2072/216715
http://hdl.handle.net/10230/20929
Copyright/License
L'accés als continguts d'aquest document queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons
Collections
Business Ethics

entitlement

 
DSpace software (copyright © 2002 - 2021)  DuraSpace
Quick Guide | Contact Us
Open Repository is a service operated by 
Atmire NV
 

Export search results

The export option will allow you to export the current search results of the entered query to a file. Different formats are available for download. To export the items, click on the button corresponding with the preferred download format.

By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.

To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.