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Making Sense of Financial Capability Surveys around the WorldThis report will be particularly useful
 for policy makers and regulators who prioritize financial
 inclusion and/or financial literacy, or who are introducing
 financial education strategies according to the high-level
 principles developed by the organization for economic
 cooperation and development international network for
 financial education and recently endorsed by the G20
 leaders. The review is intended to be a reference tool for
 policy makers, practitioners, and researchers interested in
 conducting a survey on these topics, and for those who need
 to identify the appropriate combination of methods for
 policy or research objectives. Chapter one examines how to
 identify, compare, and contrast existing measurement
 approaches in the area of financial literacy and capability,
 and in the related areas of financial inclusion and
 financial consumer protection. Chapter two discusses the
 role that surveys can have in informing policy and research
 in this area and provides examples of specific survey
 objectives. Chapter three describes and compares the content
 of the various instruments on financial capability,
 financial inclusion, and financial consumer protection, and
 provides examples of commonly used questions. Chapter four
 describes the methods used for survey implementation, and
 highlights technical issues that can affect data quality.
 Finally, chapter five describes the analytical methods that
 have been used to present the results and to construct
 indicators. Detailed information about each study is
 provided in standalone summaries in appendix B.
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Global Survey on Consumer Protection and Financial Literacy Results Brief : Regulatory Practices in 114 EconomiesFinancial consumer protection and
 financial education policies, in conjunction with the
 regulation of financial institutions and markets, need to
 ensure safe access to financial services and support
 financial stability and financial inclusion objectives.
 Consumer protection and financial literacy can contribute to
 improved efficiency, transparency, competition, and access
 to retail financial markets by reducing information
 asymmetries and power imbalances among providers and users
 of financial services. Rapid progress toward widespread
 financial inclusion must be appropriately complemented with
 checks and balances that ensure a responsible provision of
 financial services and products. A number of international
 efforts are in place to improve dialogue and identify best
 practices in financial consumer protection. To contribute to
 the international dialogue on financial consumer protection
 the World Bank in conjunction with Fin-CoNet, an
 international cooperation platform for supervisory agencies
 in the area of financial consumer protection, conducted a
 global survey on consumer protection and financial literacy
 to collect information from financial regulatory agencies in
 114 economies. This brief summarizes the key results of the
 survey and accompanies the release of the data collected to
 provide timely feedback on the results.
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Global Survey on Consumer Protection and Financial Literacy : Oversight Frameworks and Practices in 114 EconomiesFinancial consumer protection and
 financial education policies, in conjunction with the
 regulation of financial institutions and markets, need to
 ensure safe access to financial services and support
 financial stability and financial inclusion objectives.
 Consumer protection and financial literacy can contribute to
 improved efficiency, transparency, competition, and access
 to retail financial markets by reducing information
 asymmetries and power imbalances among providers and users
 of financial services. Rapid progress toward widespread
 financial inclusion must be appropriately complemented with
 checks and balances that ensure a responsible provision of
 financial services and products. A number of international
 efforts are in place to improve dialogue and identify best
 practices in financial consumer protection. To contribute to
 the international dialogue on financial consumer protection
 the World Bank in conjunction with Fin-CoNet, an
 international cooperation platform for supervisory agencies
 in the area of financial consumer protection, conducted a
 global survey on consumer protection and financial literacy
 to collect information from financial regulatory agencies in
 114 economies. This brief summarizes the key results of the
 survey and accompanies the release of the data collected to
 provide timely feedback on the results.