Coaching for Change Management and Institutional Development: The Case of the Programme Delivery Department in The University of the West Indies, Open Campus

Abstract

This study explores the use of informal coaching techniques to inspire and drive change to
 institutionalise an ODL departmental culture of excellence aimed at long-term organizational
 benefits. Qualitative methods were used in data gathering and analysis (inclusive of critical
 reflexivity), which allowed further opportunities to reflect on practice and discern meaning and
 clarity. // Paper ID: 223