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dc.contributor.authorMertens, Willem
dc.contributor.authorRecker, Jan
dc.contributor.authorKummer, Tyge-F.
dc.contributor.authorKohlborn, Thomas
dc.contributor.authorViaene, Stijn
dc.date.accessioned2019-09-25T18:27:30Z
dc.date.available2019-09-25T18:27:30Z
dc.date.created2018-09-14 12:02
dc.date.issued2016-05
dc.identifieroai:eprints.qut.edu.au:92907
dc.identifierhttp://eprints.qut.edu.au/92907/
dc.identifier.urihttp://hdl.handle.net/20.500.12424/412953
dc.description.abstractA growing body of research is concerned with deviance in the workplace. While much research has explored negative forms of deviance, we examine constructive deviance: behaviour that deviates from salient norms and benefits the reference group. We empirically explore manifestations, determinants and performance outcomes of constructive deviance in standardised work processes. We do this through a mixed-methods study in bakery trading departments of an Australian retailer. We illustrate that constructive deviance occurs in these settings and show that some manifestations of constructive deviance improve organisational performance and pave the way for applying constructive deviance as a strategic tool in retail.
dc.format.mediumapplication/pdf
dc.publisherElsevier
dc.relation.ispartofhttp://eprints.qut.edu.au/92907/1/JJRC_2015_110_R1%20Main%20document.pdf
dc.relation.ispartofDOI:10.1016/j.jretconser.2016.01.021
dc.relation.ispartofMertens, Willem, Recker, Jan, Kummer, Tyge-F., Kohlborn, Thomas, & Viaene, Stijn (2016) Constructive deviance as a driver for performance in retail. Journal of Retailing and Consumer Services, 30, pp. 193-203.
dc.rightsCopyright 2016 Elsevier
dc.sourceSchool of Information Systems; Science & Engineering Faculty
dc.subject080699 Information Systems not elsewhere classified
dc.subject150307 Innovation and Technology Management
dc.subject150311 Organisational Behaviour
dc.subjectConstructive deviance
dc.subjectPsychological empowerment
dc.subjectWorkplace deviance
dc.subjectMixed methods
dc.subjectPositive organisational scholarship
dc.titleConstructive deviance as a driver for performance in retail
dc.typeJournal Article
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ge.identifier.legacyglobethics:15257095
ge.identifier.permalinkhttps://www.globethics.net/gel/15257095
ge.lastmodificationdate2018-09-14 12:02
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ge.oai.setnameePrint Type = Journal Article
ge.oai.setnameStatus = Published
ge.oai.setnameSubject = Australian and New Zealand Standard Research Classification: INFORMATION AND COMPUTING SCIENCES (080000): INFORMATION SYSTEMS (080600): Information Systems not elsewhere classified (080699)
ge.oai.setnameSubject = Australian and New Zealand Standard Research Classification: COMMERCE MANAGEMENT TOURISM AND SERVICES (150000): BUSINESS AND MANAGEMENT (150300): Innovation and Technology Management (150307)
ge.oai.setnameSubject = Australian and New Zealand Standard Research Classification: COMMERCE MANAGEMENT TOURISM AND SERVICES (150000): BUSINESS AND MANAGEMENT (150300): Organisational Behaviour (150311)
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ge.linkhttp://eprints.qut.edu.au/92907/


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