The effect of diversity on teams in selected manufacturing organisations / J. van der Kevie

Abstract

This study investigates employees' perceptions of diversity and its impact on the workplace, as perceived by employees themselves. The focus will specifically be on external diversity factors such as culture, race and gender and to what extent these factors can possibly be linked to differences in perceptions of the influence of diversity in the workplace. We know that equality and diversity programmes should be aligned with an organisation's core strategic objectives. Not only is this alignment critical to achieving equality and diversity goals, but it also enables organisations to benefit from the business opportunities that diversity offers. To better understand the role and importance of diversity and gain insight into social systems, quantitative measures of diversity were examined by means of questionnaires. A major consideration for managers is the wide scope of behaviours, attitudes, and values of the diverse staff across socio–cultural boundaries, which are bound to affect organisational processes. Thus, it is crucial for managers to distinguish how staff of different socio–cultural backgrounds could be interacting within the organisation, and identify how perceptual effects may be manifested in multicultural group relationships.

Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.