A Framework for Successful TQM Implementation and Its Effect on the Organizational Sustainability Development

Abstract

The main purpose of this research is to construct a
 generic model for successful implementation of Total Quality
 Management (TQM) in Oil sector, and to find out the effects of this
 model on the organizational sustainability development (OSD)
 performance of Libyan oil and gas companies using the structured
 equation modeling (SEM) approach. The research approach covers
 both quantitative and qualitative methods. A questionnaire was
 developed in order to identify the quality factors that are seen by
 Libyan oil and gas companies to be critical to the success of TQM
 implementation. Hypotheses were developed to evaluate the impact
 of TQM implementation on O SD. Data analysis reveals that there is
 a significant positive effect of the TQM implementation on OSD. 24
 quality factors are found to be critical and absolutely essential for
 successful TQM implementation. The results generated a structure of
 the TQMSD implementation framework based on the four major road
 map constructs (Top management commitment, employee
 involvement and participation, customer-driven processes, and
 continuous improvement culture).