information seeking behavior
web information seeking behavior
Full recordShow full item record
Abstract網路盛行與科技創新帶動一條嶄新的教育改革管道，提供多感官、多面向的學習情境，運用網路作為媒介、擷取學習資訊的數位學習模式應運而生。數位學習充分利用現代資訊科技、打造全新溝通機制與豐富資源的學習環境；不僅改變傳統教學中教師的功用和師生間關係，也帶來資訊尋求行為的變遷。而圖書館充分瞭解使用者的資訊需求與資訊尋求行為，將有助於建置更完善的服務體系，落實以使用者為導向的服務理念。而成功的數位學習需要學習環境與資訊資源相結合，圖書館作為學習支援的重要環節，必須重新檢視其角色扮演與定位。 本研究旨在辨識分析數位學習者的資訊需求與資訊尋求行為，探討其對於圖書館的認知與需求；進一步分析數位學習者的學習經驗與特質，作為數位學習資源整合與圖書館規劃資訊服務之參考依據，進一步擘化校方、老師與圖書館之合作途徑。在研究方法上首先採「文獻分析法」進行研究主題相關國內外文獻之蒐集與分析，而後運用質化的「深度訪談法」與量化之「問卷調查法」，以參與政治大學遠距學習課程之學生為研究對象進行研究，瞭解其資訊尋求行為並針對圖書館對於數位學習所能提供的資訊服務進行深入探討與分析。 □ 研究結果發現數位學習者對數位學習模式持正面態度，但面對龐雜之數位資源而擔憂個人資訊素養能力之不足，總結學習者展現下述特質：(1)為高度網路使用族群，資訊科技接受度高，並對電腦與網路能力具備高度信心；(2)善於分配時間，建構自我導向的學習歷程； (3) 樂於分享學習成果、主動參與學習社群；(4)具高度學習理解力、批判性思維能力；(5)善用各式資源。 數位學習帶來資訊尋求行為的變遷，學習者高度仰賴數位化資源，並習慣從網路出發，查找資訊；線上使用圖書館網站的頻率顯著增加，並遠高於實際到館的頻率。在資訊需求與資訊尋求管道上：(1) 數位學習者產生資訊需求之主因是課業活動、互動討論；(2)數位學習者仰賴的學習資源依序為搜尋引擎與網路資源、課程網頁、學習社群資源分享、圖書館；(3)搜尋引擎與分類目錄是數位學習者為建立對一主題背景資料時優先選擇的管道；(4)面對學術上的問題，學習者最常使用與信任的管道為圖書館；(5)課程網頁彙整豐沛的學習資源，是學生尋求資訊的起點；(6)透過互動討論與議題探討，暢通資訊尋求與知識分享的管道。 大學圖書館資源的豐富性、權威性與精確性對於學習者仍至為重要，學習者期望圖書館能提供更多的學習支援：(1)整合數位學習資源，包括數位教材、數位教師指定參考書與網路課程作連結；(2)提供全文資料庫與電子書、數位化多媒體視聽資料；(3)與老師合作發展數位學習課程或製作與課程主題資源導引；(4)提供數位參考服務；(5)協助數位學習者管理個人相關的資訊，存取個人學習歷程以及學習資源；(6)設計不同層次資訊素養教育課程；(7)建置校園學術資源典藏庫與數位圖書館；(8)參與互動討論以協助學習社群的建立與經營。 □ 本研究建議：(1)大學圖書館應重視支援教學服務之必要性，參與數位學習策略之規劃，與相關教學單位建立合作關係；(2) 大學圖書館員需主動出擊，提升對數位學習的認知，培養學科館員，打造專業團隊，與教師合作教學，協助整合教學資源並參與學習社群之推動，設計資訊素養融入專業學科之課程；(3)大學圖書館應持續研究數位學習者資訊尋求行為模式與資訊素養能力，以提升資訊服務品質，暢通行銷管道，；(4)大學校院應積極發展數位學習強化學習品質，提供學習者及教學者數位學習服務，並實施教學與服務評鑑，作為改進數位學習系統之參考，並協助教師建設數位教材資源庫；(5) 大學校院應整合校園資訊服務入口與課程管理系統，進一步提供個人化的服務機制；(6)數位學習教學者應提升資訊素養能力，擬定完善的學習活動設計與教學運用策略，強化課程網頁學習資源的建置與維護，落實學習社群的互動與經營。
The internet and technological innovation brought a brand-new educational reform, resulting a multi-dimensional learning atmosphere. E-learning apply modern information technology, and builds a learning environment of abundant internet resources. Not only did e-learning change traditional teaching methods and teacher-student relationships, but also brought changes to the information seeking behavior of e-learners. Only when libraries thoroughly understand the users’ information needs and behavior, can they provide a better information services, therefore fulfilling the ideal of user-oriented services. Successful e-learning requires the synergy of the learning environment and information resources. Being the vital link to learning support, library must reexamine its position and role played. The purpose of this study is to analyze the e-learners’ information needs and information seeking behavior, and further analyzing the e-learner’s learning experience and characteristics, providing guidelines for the integrated resources and the library’s information service planning, further promoting collaboration among the university, teachers and the library.Using the in-depth interview and the survey questionnaire for the students participating in distance learning courses at National Chengchi University. The study found e-learners had demonstrated the following characteristics: (1) e-learners are frequent internet user community, with high level of acceptance over information technology and possess great self-confidence concerning their computer and internet skills; (2) apt in time management and build their own self-oriented learning progress; (3) tend to gladly share with others and participate actively in the learning community; (4) possess high level of learning comprehensiveness and abilities for critical thought; (5) make good use of all kinds of resources. E-learning has brought changes to the information seeking behaviors, in which learners rely greatly on digitalized resources, and depend on the internet to start off for information search. The frequency of online usage of library websites has increased remarkably, and it has surpassed the frequency of physical library visits. In regard to the channel of information needs and information seeking: (1) the main reason why e-learners come up with information needs is due to learning activities and course discussions; (2) the learning resources which e-learners most rely on are search engines and internet resources, course website, learning community resource sharing, and the library; (3) search engines and subject directory are the first channels e-learners use to establish background information on a given topic; (4) when encountering academic problems, the library becomes e-learners’ most often used and trusted channel; (5) the course website is organized with abundant learning resources, becoming the starting point for students’ information seeking; (6) course interaction and topic discussion facilitate the information retrieving and knowledge sharing. The abundance of resources, authoritativeness and precision in academic libraries are still very important to the e-learners, who expects the library to provide the following learning supports: (1) Integrating e-learning resources, including digital course materials, instructors’ reserves and links to online courses; (2) providing with the full text of database and e-books, and digitalized multimedia audio information; (3) working with teachers to develop an e-learning course or produce informational guidance to the courses; (4) providing digital reference services; (5) assisting e-learners in managing related information of their own, saving their portfolio and learning resources into the system; (6) designing information literacy courses for different levels; (7) establishing a institutional repository and digital library; (8) participating in interactive discussions to assist in the establishment and operation of a learning community. The suggestions include: (1) academic libraries should stress on the importance of teaching service, participate in the planning of e-learning strategies, establish team work with related education units; (2) academic librarians need to reach ahead and increase e-learning knowledge, train department members, forge a professional team, work with teachers on teaching, help integrate teaching resources and participate in the facilitation of the learning community, design courses for information literacy to fit into professional subjects; (3) academic libraries should constantly research on the e-learners’ information seeking behavior model and information literacy ability to elevate the quality of information service, and effectuate the marketing channel; (4) University should actively develop e-learning to strengthen the learning quality, provide learners and educators with e-learning services, and implement teaching and service evaluation as to improve references for the e-learning system, and help teachers set up a learning objects database; (5) University should combine campus information service access and course management system, further provide personalized service mechanisms; (6) e-learning educators ought to promote the information literacy ability, formulate learning and teaching strategies, strengthen the establishment and preservation of the course websites’ learning resources, facilitate the interaction of the learning community.