What your learning management system is telling you about supporting your teachers: monitoring system information to improve support for teachers using educational technologies at Queensland University Of Technology
Keywords130306 Educational Technology and Computing
IT user support
learning management systems
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AbstractQueensland University of Technology (QUT) in Brisbane, Australia, is implementing several approaches to support staff in their online teaching activities, using system information captured from the University’s online learning and teaching system (OLT). This paper outlines some data harvesting techniques adopted by QUT for improving support for teachers’ use of educational technologies. The existing system logs and the databases developed at QUT have led to more proactive support service and improved system usability.