CHAPTER 3 ESSENTIAL SKILLS FOR LEADERS: CREATIVE PROBLEM SOLVING

Abstract

A strong leader must have the capacity and skills to anticipate, identify, solve, prevent, and learn from problems that occur in the work environment. Creative problem- solving skills require positive processes that incorporate strong communication skills, respect for all parties involved, and innovative approaches. When problems are viewed as "opportunities, " the benefits for both leaders and staff can be highly positive. LEARNING OBJECTIVES Upon completion of this chapter, students will understand the following concepts: C Qualities of good problem solvers. C Positive communication skills and techniques that enhance problem solving. C Practical approaches to creative problem solving. C How do deal with difficult staff in problem situations.