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AbstractThis is the packaged learning object about managing success in the service sector. It explores the unique characteristics of services and examines the implications of these for their management. Techniques to add value and enhance the service experience are examined, along with the opportunity to conduct some relevant fieldwork. The concept of enhancing customer service for the internal customer is introduced and considered in the context of its impact on customer and client interface. Consideration will also be given the the transferability of concepts covered to a wider workplace context.