The Use of Business Process Management during the Implementation of Electronic Records Management Systems

Abstract

Abstract: The “eEurope 2005 ” initiative of the European Commission has the objective to develop modern public services and a dynamic environment for e-business. In particular the public administration and their services should be modernized by an increased usage of modern information technologies. Besides many other e-government initiatives like e-procurement, e-learning and e-health, e-administration including the management of electronic records is one of the most important issues in the government's eEurope program. Thereby an important role plays the modernization of public administration not only in a technological form but also regarding to organizational and structural aspects. Doing so, in introducing e-government solutions, in particular Electronic Records Management (ERM) systems, public authorities require a comprehensive framework to meet the multidimensional integration need. According to this, before the implementation of new software, processes analysis and design should be conducted. Focusing on administrative internal procedures the electronic processing of files should lead to a higher service quality and to higher effectiveness, transparency