Managing e-Learning Program in the Malaysian Public Sector

Abstract

Public bodies hold a range of information and content ranging from demographic, economic and meteorological data to art works, historical documents and books. Given the availability of information and communication technologies (ICTs) public sector information can play an important role in producing innovative value-added services and goods. Furthermore, these technologies also provide a wider population better access to educational and cultural knowledge. E-learning is being mooted as a cheap and effective way to provide public servants and public-sector organizations with the continuous learning opportunities required to recruit and retain good employees and improve organizational outcomes. This article draws on the authors' experience with the development and delivery of e-learning to examine a number of issues that public-sector managers should consider before embracing e-learning. The article begins by sorting out what e-learning is and discussing the experience of e-learning project at MEGTW and then examining the related issues on its implementation.