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Client, employer and employee: Mapping a complex triangulation

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Author(s)
Havard, Christelle
Rorive, Brigitte
Sobczak, André
Contributor(s)
Ecole Supérieure de Commerce de Dijon ; Ecole Supérieure de Commerce de Dijon
Hopitaux Universitaires de Genève ; Hôpitaux Universitaires de Genève (HUG)
Audencia Recherche ; Audencia
Keywords
client
labour relation
power
case studies
regulation
[SHS.GESTION] Humanities and Social Sciences/Business administration

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URI
http://hdl.handle.net/20.500.12424/912360
Online Access
https://hal.archives-ouvertes.fr/hal-00771101
https://hal.archives-ouvertes.fr/hal-00771101/document
https://hal.archives-ouvertes.fr/hal-00771101/file/havard_rorive_sobczak_2009_european_journal_of_industrial_relations_PP.pdf
Abstract
Many studies in the fields of Law, Sociology and Management point out the transformation of subordination in the employment relation. This transformation of subordination is often explained by the triangulation of the traditionally bilateral employment relation between employer and employees, due in large part to the intrusion of clients or their representatives in the operational and organizational conditions of work, without necessarily distinguishing between the various types of clients, nor between the reality and the rhetoric of the role and the weight of the client. The objective of this paper is 1) to propose a classification of the triangular situations between employer, employees and clients based on the power concept and 2) to analyse the impacts of clients on work conditions and employment relations.
Date
2009-09
Type
info:eu-repo/semantics/article
Identifier
oai:HAL:hal-00771101v1
hal-00771101
https://hal.archives-ouvertes.fr/hal-00771101
https://hal.archives-ouvertes.fr/hal-00771101/document
https://hal.archives-ouvertes.fr/hal-00771101/file/havard_rorive_sobczak_2009_european_journal_of_industrial_relations_PP.pdf
DOI : 10.1177/0959680109339406
DOI
: 10.1177/0959680109339406
ae974a485f413a2113503eed53cd6c53
: 10.1177/0959680109339406
Scopus Count
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