Cases in Outcome Harvesting : Ten Pilot Experiences Identify New Learning from Multi-Stakeholder Projects to Improve Results
Author(s)
World BankKeywords
DISCUSSIONLACK OF ACCOUNTABILITY
INNOVATIONS
MINISTER
COLLABORATION
INSTITUTIONALIZATION
CUSTOMER SATISFACTION
GOVERNMENT PROGRAM
KNOWLEDGE MANAGEMENT
TECHNICAL EXPERTS
BOUNDARIES
INITIATIVE
UNIVERSAL PRIMARY EDUCATION
CIVIL SOCIETY
ANTI-CORRUPTION
CURRICULUM
SERVICE DELIVERY
DOCUMENTS
SUBNATIONAL GOVERNMENT
ANTICORRUPTION
BUSINESS CLIMATE
POLICY FRAMEWORK
FOREIGN INVESTMENT
BRIBES
LOCAL GOVERNMENTS
TIME PERIOD
PROBLEM SOLVING
GOVERNMENT MINISTRIES
BUSINESS MODEL
QUALITY OF SERVICES
EXPERIMENTATION
TACIT KNOWLEDGE
AUTHORITY
GOVERNMENT OFFICES
CITIZENS
REPRESENTATIVES
PRESIDENCY
WORK PROCESSES
CAPACITY BUILDING
PUBLIC SERVICE
HUMAN RESOURCES
PRACTITIONERS
SUPPLY CHAIN MANAGEMENT
TRANSPARENCY
GOVERNMENT OFFICIALS
ELEARNING
ADMINISTRATIVE REQUIREMENTS
E-LEARNING
THINKING
PUBLIC ADMINISTRATION
CIVIL SOCIETY ORGANIZATIONS
INSPECTION
EXTERNAL CONSULTANT
PUBLIC SECTOR
CORRUPTION
DECREE
TRAINING MATERIALS
COMMUNITY MEMBERS
BEHAVIORS
FINANCIAL SUSTAINABILITY
FINANCIAL MANAGEMENT
IDEA
KNOWLEDGE SHARING
TEACHERS
CHANGE MANAGEMENT
LEGISLATION
LEARNING
CHANGE AGENTS
INTEGRATION
VARIETY
MINISTRIES OF HEALTH
DECISION-MAKING
BEST PRACTICES
ELECTED OFFICIALS
RESULT
ELECTRICITY
FOCUS GROUPS
EQUIPMENT
COMMON SENSE
BUDGET DEFICITS
GOVERNMENT ACTION
ACTION PLANS
TECHNICAL EXPERTISE
SUPERVISION
COMMERCE
CHANGE AGENT
SOCIAL NORMS
HUMAN CAPACITY
PUBLIC SPENDING
RESULTS
RURAL AREAS
INTERVENTIONS
KNOWLEDGE CAPTURE
COPYRIGHT
ACCESS TO INFORMATION
IMAGE
MINISTRIES OF AGRICULTURE
EDUCATION SERVICES
CIVIL SERVANTS
POLICE
MANAGEMENT SERVICE
MANAGEMENT SYSTEM
ACCOUNTABILITY
QUALITY OF SERVICE
PROJECT MANAGEMENT
NATIONAL TRAINING
EDUCATION SECTOR
CONSTITUTION
PRIMARY EDUCATION
TRANSMISSION
LOCAL GOVERNMENT
PROCUREMENT
BUSINESS INDICATOR
USE OF KNOWLEDGE
TECHNICAL ASSISTANCE
LEGITIMACY
IDEAS
PUBLIC UTILITY
LEADERSHIP
MUNICIPALITY
GOVERNMENT LEVEL
COMMUNITY OF PRACTICE
SERVICES TO CITIZENS
CONSENSUS
INFORMATION SHARING
PRESIDENTS
PARLIAMENTARY OVERSIGHT
IMPLEMENTATION PROCESS
GOVERNMENT REVENUES
PUBLIC FINANCE
MANAGEMENT SERVICES
POLITICAL LEADERS
INTRANET
COORDINATION MECHANISM
CORRUPT
COMPLEXITY
USES
AUTHORIZATION
CONNECTIVITY
PERSONAL MASTERY
REGIONAL NETWORK
GOVERNANCE REFORM
PERFORMANCES
SUPPLY CHAIN
BUSINESSES
MINISTERS
CHANGE PROCESS
PUBLIC SCHOOLS
TEXTBOOKS
FINANCIAL VIABILITY
ADAPTIVE LEARNING
PROVINCIAL EDUCATION
BUSINESS INDICATORS
FINANCIAL RESOURCES
TECHNICAL SUPPORT
CENTRAL GOVERNMENT
MANAGEMENT SYSTEMS
GOOD GOVERNANCE
INFORMATION SYSTEMS
DISCUSSIONS
INSTITUTIONAL CONSTRAINTS
OPERATIONAL EFFICIENCIES
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http://hdl.handle.net/10986/20015Abstract
The harvesting process is stakeholder-centered and captures qualitative, tacit knowledge. It includes tools to substantiate and analyze this knowledge collaboratively and communicate progress toward impact to clients, management, and partners. The tools are flexible to adapt to a program's design and can provide useful details to inform the theory of change, implementation lessons, outcomes, and indicators. This report documents a stage one pilot to identify how outcome harvesting can be integrated with the World Bank's results management approach, for learning during a program s implementation and review stages. Specifically, the pilots examined how outcome harvesting tools can lend one to learning about how change happens in complex aspects of programs. For instance, what combination of interventions worked to advance particular changes, what behavioral and institutional changes were advanced, and what was the right mix of social actors involved to achieve results? The initial pilots used outcome harvesting to review progress for 10 ongoing knowledge initiatives supporting World Bank programs or projects in strategic thematic areas. The teams retrospectively harvested information from about 2 to 5 years of program results. The analysis of each initiative s achievements included an outcome map to visualize the changes by timeline and actor and a change strategy map that summarized the outcome information to communicate the theory of change and results chain. Outcome harvesting tools can be used to gather evidence on key interventions and identify essential lessons, such as how best to adapt successful efforts to different contexts and how to choose the best mix of actors to involve. Teams recommended that precise learning can be used for informing program design and delivery, as well as defined areas for further operational research and evaluation.Date
2014-09-09Identifier
oai:openknowledge.worldbank.org:10986/20015http://hdl.handle.net/10986/20015
Copyright/License
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