ACCESS TO INFORMATION
HUMAN RESOURCES MANAGEMENT
ONLINE SERVICE DELIVERY
ACCESS TO THE INTERNET
ACCESS TO SERVICES
USE OF WEB
PUBLIC SERVICE DELIVERY
ACCESS TO INFORMATION LAWS
GOVERNMENT WEB SITES
ACCESS TO TECHNOLOGY
FINANCIAL MANAGEMENT SYSTEMS
CIVIL SOCIETY ORGANIZATION
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AbstractICT is fundamentally changing the way in which government representatives, citizens, business and other agents of the state interact throughout the world as well as in Africa. The public service sector has strategic significance as it impacts not only on the well-being of individuals, families and communities and on individual national governments but indirectly on the stability of the global economy. The associated high expectations, particularly regarding the speed and flexibility with which public service providers can respond to individual requests, provide feedback on programs and expenditure and handle national crises, are extremely challenging. Efficient service delivery is frequently hampered by program developers who do not listen sufficiently carefully to the poor and hence are not able to identify their needs and prioritize them. Planning that focuses on supplier interests rather than those of the end-user is also a problem.
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Punjab Public Management Reform Program : Program for Results Operation, Detailed Technical AssessmentWorld Bank (Washington, DC, 2014-09-15)This document includes the full Technical Assessment of the Punjab Public Management Reform Program. The Assessment is based on the technical analysis of the Program. It covers: the strategic relevance and technical soundness of the proposed Program; the Program's results framework and monitoring and evaluation; the Program s governance structure and institutional arrangements; and the economic justification of the Program. It also presents an evaluation of the technical risks, and defines the improvements proposed as part of the Program Action Plan.
Right to InformationTrapnell, Stephanie E.; Trapnell, Stephanie E. (World Bank, Washington, DC, 2015-08-20)This first round of eight case studies was completed in 2012. The case studies were prepared examining the experience of a number of countries that have passed Right to Information (RTI) legislation within the last 15 years: Albania, India, Mexico, Moldova, Peru, Romania, Uganda, and the United Kingdom. Each country case study assesses four dimensions critical to the effective implementation of RTI legislation as follows: 1. The scope of the information that the law covers, which determines whether an RTI law can serve as the instrument of more transparent and accountable governance as envisaged by its advocates. For example, a law that leaves too many categories of information out of its purview, that does not adequately apply to all agencies impacting public welfare or using public resources, or that potentially contradicts with other regulations, like secrecy laws, will not be effective. 2. Issues related to public sector capacity and incentives, additional key functions and demands within the public sector created by RTI, entities responsible for these functions, and various organizational models for fulfilling these functions. 3. Mechanisms for appeals and effective enforcement against the denial of information(whether it be an independent commission or the judiciary); the relative independence, capacity, and scope of powers of the appeals agency, and the ease of the appeals process; and the application of sanctions in the face of unwarranted or mute refusals, providing a credible environment. 4. The capacity of civil society and media groups to apply the law to promote transparency and to monitor the application of the law, and a regulatory and political environment that enables these groups to operate effectively. The in-depth research presented in these case studies was conducted to examine factors that promote the relative effectiveness of these four key dimensions when implementing RTI reforms, including institutional norms, political realities, and economic concerns. An analysis was conducted to determine which models have the potential to work in different contexts and what lessons can be drawn from these experiences to help countries currently in the process of setting up RTI regimes.
Public-Private Partnerships in e-Government : Knowledge MapInstitute for Public-Private Partnerships (World Bank, Washington, DC, 2014-07-23)The last few years have seen
considerable research and applications in the areas of
Public-Private Partnerships (PPPs) and electronic-government
(e-government). Rather than attempting to redefine these
areas, or considering them as two distinct paradigms, the
authoring of this Knowledge Map (KM) and its accompanying
Handbook is an effort to bring a certain degree of
convergence, and see whether PPPs are, or can be, effective
instruments for e-government initiatives in a country. The
increasing emphasis on e-government is often directly
attributed to the fact that the use and application of
Information and Communication Technologies (ICT) are now
commonly accepted as powerful engines for economic growth.
As governments embrace ICT as a means to accelerate the
development process this also becomes foremost in the
reforms agenda, and in their delivery of services to
citizens, businesses, civil society organizations, and other
government agencies. This 'public-private partnerships
in e-government: knowledge map' is designed to be an
introductory guide to PPPs for public officials responsible
for e-government initiatives. It is for those who are
seeking to enhance the quality, efficiency, and
affordability of those initiatives by employing PPPs.