Keywords
CONNECTIVITYINFORMATION TECHNOLOGY
ACCESS TO INFORMATION
GOVERNMENT TRANSPARENCY
MOBILE TELEPHONE
ELECTIONS
NATIONAL GOVERNMENTS
USERS
DATA STRUCTURES
MOBILE APPLICATIONS
INITIATIVE
HUMAN RESOURCES MANAGEMENT
BIDDING
FINANCIAL SERVICES
MOBILE PHONE
HUMAN RESOURCES
VIOLENCE
FACE-TO-FACE MEETINGS
ELECTRONIC SYSTEM
ORGANIZATIONAL CAPABILITY
ONLINE SERVICE
ID CARDS
PUBLIC SECTOR
FRONT OFFICE
COMPETITIVENESS
PILOT PROJECTS
DIGITAL DIVIDE
ONLINE SERVICE DELIVERY
NETWORKS
ENGINEERING
KNOWLEDGE SHARING
GOVERNMENT REPRESENTATIVES
CITIZEN SERVICES
FRAUD
MEDIA TECHNOLOGIES
ASSETS
TECHNOLOGY COMPONENT
COMMUNICATION TECHNOLOGIES
BASIC
MOBILE DEVICES
TECHNICAL REQUIREMENTS
INFORMATION SYSTEMS
GOVERNMENT EXPENDITURE
EGOVERNMENT PORTALS
ELECTRONIC CHANNELS
ELECTRONIC SIGNATURES
EGOVERNMENT
INFORMATION SYSTEM
CERTIFICATES
ACCESS TO THE INTERNET
EQUIPMENT
REVENUE COLLECTION
E-GOVERNANCE
CORRUPTION
REMEDY
WEB COMMUNICATION
DOMAINS
PUBLIC ADMINISTRATION
EGOVERNMENT INITIATIVES
CIVIL SOCIETY
TURNAROUND TIME
BUSINESS PROCESS
CLIENT DATABASE
GLOBAL ECONOMY
COMPUTERIZATION
PUBLIC SERVICES
HUMAN RIGHTS
INTERFACES
INNOVATION
TELECOMMUNICATIONS
CIVIL LIBERTIES
USES
POLITICAL WILL
ACCESS TO SERVICES
TRANSPARENCY
DISASTER RECOVERY
IDENTITY THEFT
MANAGEMENT SYSTEMS
CAPACITY BUILDING
CIVIL RIGHTS
EGOVERNMENT POLICY
DIGITAL
DETAILED INFORMATION
INVENTORY
ACCOUNTING
ELECTION
PUBLISHING
OPEN GOVERNMENT
BUDGET ALLOCATIONS
TECHNOLOGICAL ADVANCES
GOVERNMENT POLICIES
ICT
COPYRIGHT
USABILITY
DELIVERY SERVICE
USE OF WEB
MOBILE PHONES
E-GOVERNMENT
PUBLIC SERVICE DELIVERY
BUSINESS PROCESSES
INFORMATION DISSEMINATION
SYSTEM DESIGN
GOVERNMENT REVENUE
LEGAL FRAMEWORK
OUTSOURCING
BACK-OFFICE
GOVERNMENT SERVICES
BUSINESSES
ACCESS POINTS
CITIZEN PARTICIPATION
SOFTWARE APPLICATIONS
SERVICE PROVIDER
TELECOMMUNICATIONS NETWORKS
NEW TECHNOLOGIES
PUBLIC AGENCIES
ID
ACCOUNTABILITY
IMPLEMENTATIONS
COMMUNICATIONS NETWORK
DEMOCRACY
PRIVACY
ACCESS TO INFORMATION LAWS
TECHNOLOGY PLATFORMS
COMMUNICATIONS INFRASTRUCTURE
COMPUTERS
BEST PRACTICE
SERVICE DELIVERY
QUEUES
CYBERCRIME
CALL CENTRE
PUBLIC INFORMATION
COMMUNITIES
EGOVERNMENT SYSTEMS
PROCUREMENT
CIVIL SERVANTS
FUNCTIONALITY
GOVERNMENT WEB SITES
PILOT TESTING
END-USER
INFORMATION SERVICE
SECURE PAYMENT
MULTIMEDIA
OFFICE SYSTEMS
MONITORING MECHANISM
NETWORKED SERVICES
CUSTOMER SERVICE
GOVERNMENT EXPENDITURES
CHANGE MANAGEMENT
COMPUTING
SERVICE PROVIDERS
WHISTLE BLOWERS
ACCESS TO TECHNOLOGY
GOVERNMENT SERVICE
FINANCIAL MANAGEMENT SYSTEMS
FINANCIAL MANAGEMENT
COMMUNITY CENTRES
PUBLIC SERVANTS
CIVIL SOCIETY ORGANIZATION
INTERFACE
CITIZEN SERVICE
BACKEND
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http://hdl.handle.net/10986/19023Abstract
ICT is fundamentally changing the way in which government representatives, citizens, business and other agents of the state interact throughout the world as well as in Africa. The public service sector has strategic significance as it impacts not only on the well-being of individuals, families and communities and on individual national governments but indirectly on the stability of the global economy. The associated high expectations, particularly regarding the speed and flexibility with which public service providers can respond to individual requests, provide feedback on programs and expenditure and handle national crises, are extremely challenging. Efficient service delivery is frequently hampered by program developers who do not listen sufficiently carefully to the poor and hence are not able to identify their needs and prioritize them. Planning that focuses on supplier interests rather than those of the end-user is also a problem.Date
2014Identifier
oai:openknowledge.worldbank.org:10986/19023http://hdl.handle.net/10986/19023
Copyright/License
http://creativecommons.org/licenses/by/3.0/igo/Related items
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