Global Review of Grievance Redress Mechanisms in World Bank Projects
Author(s)
World BankKeywords
POVERTY REDUCTIONREGIONAL DEVELOPMENT
LEGISLATION
GOVERNMENT OFFICIALS
ANTICORRUPTION
LIVELIHOODS
COMPLAINTS
ENGINEER
PRIVATE SECTOR
TOWNS
TARGETING
INDIRECT IMPACTS
MANAGEMENT SYSTEM
RISK MANAGEMENT
PHONE
PUBLIC ADMINISTRATION
NATURAL RESOURCES
FINANCIAL INSTITUTIONS
PUBLIC INFORMATION
CAPACITY BUILDING
TRANSPORT
SERVICE DELIVERY
COMMUNICATION STRATEGY
USER INTERFACES
TELEVISION
DISCRETION
HOUSEHOLDS
INVESTIGATION
ELECTRICITY
MULTIPLE ACCESS
ADB
PROCESS MONITORING
TRANSMISSION
LEGAL SYSTEM
INTERVENTIONS
POLICY FRAMEWORK
REGIONAL DEVELOPMENT BANKS
MATERIAL
ICR
EXTERNAL MONITORING
DEMOCRACY
SOCIAL SERVICES
INTERNATIONAL CONSULTANT
STATE GOVERNMENT
LEARNING
DEBIT CARDS
BEST PRACTICES
IP
WEB INTERFACE
PROCUREMENT
HOUSEHOLD INCOME
FLEXIBILITY
RESULT
EMAIL ADDRESS
RURAL AREAS
POLICY FORMULATION
OPERATING ENVIRONMENT
CITIES
CAPABILITY
NEGOTIATION
COMMUNITY DEVELOPMENT
VERIFICATION
SOCIAL DEVELOPMENT
MUNICIPALITIES
BENEFICIARIES
RURAL DEVELOPMENT
SUPERVISION
SERVICE PROVIDERS
CELL PHONES
INDIGENOUS PEOPLES
BRIBERY
INVESTIGATIONS
BEST PRACTICE
DAMAGE COMPENSATION
COMMUNICATION TECHNOLOGY
USERS
GOVERNMENT EMPLOYEES
PORTFOLIOS
SMS
VILLAGE COMMUNITIES
OPERATIONAL RISK
CLINICS
ACTION PLANS
SELF-HELP
FINANCIAL RESOURCES
LIVELIHOOD
INTERNAL SYSTEM
IMPLEMENTATION COMPLETION REPORT
ACTION PLAN
WATER SUPPLY
LOCAL COUNCILS
INTEGRITY
BIDDING
VILLAGES
INSPECTION
POVERTY ALLEVIATION
CONTACT INFORMATION
TECHNICAL ASSISTANCE
INSTITUTION
RESETTLEMENT
IMPLEMENTING AGENCY
PRIVATE SECTOR DEVELOPMENT
WORK FORCE
PROBLEM SOLVING
USER
TELEPHONE
PHONE NUMBERS
CAPITALS
BRIBES
RESULTS
RADIO
DESCRIPTION
VILLAGE LEVEL
TRUST FUNDS
GEOGRAPHICAL AREA
INFRASTRUCTURE PROJECTS
PROJECT BENEFICIARIES
ICT
INTERNAL SYSTEMS
LAND TENURE
ADMINISTRATIVE PROCESSES
COMPLAINT
NEIGHBORHOOD
URBAN SERVICES
DISTRICTS
KNOWLEDGE SHARING
BLOG
BENEFICIARY FEEDBACK
ASSETS
PROGRAMS
ACCOUNTABILITY
EMAILS
TRANSPARENCY
NETWORKS
CORRECTIVE ACTIONS
GOOD GOVERNANCE
WEB
NGO
SAFETY NETS
BUSINESS INTELLIGENCE
ANTI-CORRUPTION
INSTITUTIONAL SUPPORT
COMMUNITIES
SAFETY
DISPUTE RESOLUTION
INDEPENDENT MONITORING
CAS
PUBLIC SERVICES
Full record
Show full item recordOnline Access
http://hdl.handle.net/10986/20117Abstract
Effectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk and improving a project s results. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. Understanding when and how a GRM may improve project outcomes can help both project teams and beneficiaries improve results. However, there is little data available on the prevalence, quality, or impact of GRMs in existing World Bank projects. This note provides a snapshot of current usage of GRMs in World Bank projects, a qualitative assessment of selected GRMs, and recommendations for improved risk management via GRM implementation and design. The goal of the review is to provide project staff and managers with: (i) a quantitative overview of current GRM application in project design; (ii) qualitative assessment of GRM implementation issues; and (iii) recommendations for improved risk management via GRM design and implementation.Date
2014-09-15Identifier
oai:openknowledge.worldbank.org:10986/20117http://hdl.handle.net/10986/20117
Copyright/License
CC BY 3.0 IGORelated items
Showing items related by title, author, creator and subject.
-
International Trade in Services : New Trends and Opportunities for Developing CountriesSáez, Sebastián; Engman, Michael; Cattaneo, Olivier; Stern, Robert M. (World Bank, 2012-03-19)International trade in services also provides an assessment of how policy makers can further bolster their service industries by leveraging the changes prompted by technological advancements. The book provides policy recommendations that include the reduction of barriers to services trade across all sectors and the promotion of health- and environment-related development policies that should be promoted in parallel with a burgeoning services market. The first recommendation is considered the most important, because it focuses on the need to ensure trade openness, which helps ensure the access to services and promotes the quality of services provision through foreign and domestic competition. Moreover, the issue of temporary movement of labor is another focus of this book, given that it is one of the most important means of service exports for developing countries. This is an issue that is considered technically complex and politically sensitive because of its political and security implications. The book examines mechanisms that have been used by various countries to liberalize the temporary movement of persons and concludes that regardless of the negotiating forum- multilateral, regional, or bilateral-the policy making results on temporary movement of labor are, so far, modest and limited to a small range of categories. However, it proposes alternative ways to move forward that require further analysis by countries and relevant international organizations, including the World Bank.
-
International Trade in Services :
 New Trends and Opportunities for Developing CountriesStern, Robert M.; Sáez, Sebastián; Cattaneo, Olivier; Engman, Michael (World Bank, 2012-03-19)International trade in services also
 provides an assessment of how policy makers can further
 bolster their service industries by leveraging the changes
 prompted by technological advancements. The book provides
 policy recommendations that include the reduction of
 barriers to services trade across all sectors and the
 promotion of health- and environment-related development
 policies that should be promoted in parallel with a
 burgeoning services market. The first recommendation is
 considered the most important, because it focuses on the
 need to ensure trade openness, which helps ensure the access
 to services and promotes the quality of services provision
 through foreign and domestic competition. Moreover, the
 issue of temporary movement of labor is another focus of
 this book, given that it is one of the most important means
 of service exports for developing countries. This is an
 issue that is considered technically complex and politically
 sensitive because of its political and security
 implications. The book examines mechanisms that have been
 used by various countries to liberalize the temporary
 movement of persons and concludes that regardless of the
 negotiating forum- multilateral, regional, or bilateral-the
 policy making results on temporary movement of labor are, so
 far, modest and limited to a small range of categories.
 However, it proposes alternative ways to move forward that
 require further analysis by countries and relevant
 international organizations, including the World Bank.
-
Trade in Services Negotiations : A Guide for Developing CountriesSáez, Sebastián (World Bank, 2010)The aim of this book is to help policy makers, especially in the least developed countries, address the complexities of the organization, formulation, and implementation of trade-related reforms in the service sector. The book provides a conceptual framework for trade policy making and negotiation and practical tools that may be used to guide negotiations on policies that affect the trade and investment in services. The aim is not to be prescriptive, but to provide practical recommendations and tools that may be applied in the pursuit of negotiations on services, including consultations and regulatory audits. Negotiators often have little basic information regarding existing regulations and the purpose of these regulations. This problem is compounded by the difficulty of translating existing regulations into the terminology and concepts used in trade agreements. Different methodological approaches are needed to manage different sets of laws and regulations. This book offers a simple tool to help countries organize information to address these challenges. The book also provides practical examples and negotiation exercises that aim to enhance understanding of ways to use the conceptual framework and related tools.